FAQ

If you’re considering working with us, you probably have questions about process, timelines, budgets, and how everything fits together. Here you’ll find answers to the most common topics we’re asked about.

If you can’t find what you’re looking for, you’re always welcome to get in touch and we’ll be happy to help.

Fit & Positioning

  • Who is emd:digital best suited for?

    We work best with established organisations that see their website as a strategic asset rather than a marketing afterthought. Our clients are typically growing businesses or professional teams who need clarity, structure, and long-term alignment, not just a visual refresh.

  • Who might not be the right fit for emd:digital?

    We’re not a volume studio focused on quick or low-cost builds. If the primary goal is speed over strategy, or a minimal template-based solution, we may not be the right partner.

  • How do we know if we’re ready for a strategic website project?

    You’re likely ready if your current website no longer reflects your credibility, supports growth, or aligns with your positioning. If internal stakeholders are aligned on the need for improvement and prepared to collaborate, that’s usually a strong indicator.

  • What makes your approach different from other web agencies?

    We prioritise structure and clarity before visuals. Our process combines strategy, considered design, and Webflow development into one cohesive framework, ensuring the final result performs as well as it looks.

  • Process & Structure

  • Why does strategy come before design?

    Design decisions are more effective when grounded in clear objectives and information architecture. Starting with structure ensures the website supports business goals rather than simply presenting content attractively.

  • What does your website process involve?

    Our process typically includes discovery, strategic planning, sitemap development, wireframing, visual design, Webflow development, testing, and launch support. Each stage is structured to reduce ambiguity and ensure alignment.

  • How involved will our team need to be?

    Successful projects require collaboration. We guide the process clearly, but input around goals, feedback, and content is essential to ensure the final outcome reflects your organisation accurately.

  • How do you manage internal stakeholder feedback?

    We use structured milestone reviews to consolidate feedback efficiently. This helps avoid conflicting input and ensures decisions are made with clarity.

  • Investment & Scope

  • What level of investment should we expect?

    emd:digital is suited to organisations choosing a considered website investment rather than a quick build. Project scope and complexity influence pricing, and clear proposals are provided upfront following discovery.

  • What factors influence the cost of a website?

    Cost is typically shaped by complexity, integrations, content requirements, functionality, and scale. Clear objectives and well-defined scope allow for more accurate budgeting.

  • Why do strategic websites cost more than quick builds?

    Strategic projects involve deeper planning, structural thinking, and performance considerations. This upfront clarity reduces long-term rework and supports sustained growth.

  • Can projects scale in stages if needed?

    Yes. In some cases, phased delivery can be appropriate. We’ll advise on what makes sense based on business priorities and long-term objectives.

  • Technical & Capability

  • Why do you build exclusively on Webflow?

    Webflow allows us to deliver secure, performant, and scalable websites without plugin dependency. It also provides clients with an intuitive CMS for ongoing content management.

  • Can you handle complex integrations?

    Yes. We regularly work with CRM systems, marketing platforms, analytics tools, and other third-party services. Integration requirements are defined early to ensure technical feasibility.

  • How do you approach performance and page speed?

    Performance is considered throughout design and development. We prioritise clean structure, efficient asset management, and scalable frameworks to maintain speed and stability.

  • Do you build accessible and compliant websites?

    Accessibility is considered as part of our design and development standards. Where compliance requirements exist, these are addressed during planning and implementation.

  • How is SEO considered during development?

    SEO fundamentals are built into the structure and content hierarchy from the outset. This includes semantic structure, performance considerations, and scalable CMS architecture.

  • After Launch

  • What happens after the website goes live?

    Launch is not the end of the process. We provide guidance, support, and optional ongoing optimisation depending on client needs.

  • Do you offer ongoing optimisation or support?

    Yes. Many clients engage us for continued refinement, SEO, and performance improvements. Support arrangements are tailored to long-term goals.

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